Avalanche Pizza

Reviews about Avalanche Pizza

• 5 / 5

  By L Z
  What is not to love about Avalanche? They make super fresh, extremely delicious pizzas from a huge list of local, organic ingredients in a variety of styles at an extremely reasonable price. I make sure that all of my out-of-town guests get to try it- and they are all consistently impressed! Avalanche has delivery or pickup, but there is not an eat-in area. They also have sides and calzones in addition to pizza! My top recommendation is the cheese bread. Their pizza is amazing, but the cheese bread is the best we've ever had. If you can splurge a little I'd also suggest getting their NY style pizza. Huge slices with fantastic flavor. Athens is lucky to have Avalanche Pizza!
  March 05, 2017
• 1 / 5

  By Patrick Pepper
  Avalanche Pizza has egregious customer service. First off, they offer "New York style" pizza on their menu, but will tell you they don't have time to cook it most of the time if you try to order it (literally tried to order it like 6 times and they've actually made it twice). If something's on your menu, make it!
  
  At 5:53 pm, on a Monday night, I ordered a New York style pizza. I'm assuming it was a slow Monday night because they actually agreed to make the pizza.
  
  At 7:15 pm, close to an hour and half later, the pizza arrived. When I opened the box, it was completely burnt, so burnt in fact, it was charred on the bottom (see attached picture). When I called to complain, the manager/owner checked with his employee, who I could hear say, "I checked it, it was not burnt." I informed the manager his employee was lying. I demanded a cell phone number, so I could personally send the attached picture to the manager.
  
  After receiving the attached picture, the manager agreed the pizza was in fact, burnt, and that his employee had lied. The employee likely would have gotten away with the lie if I had not insisted on sending the picture. The manager apologized and said a new pizza would be sent out immediately.
  
  At 8:15 pm, an hour after complaining about the burnt pizza, I called Avalanche to which the manager promised the pizza was out for delivery.
  
  At 8:45 pm, another half hour and still no pizza. It is more than 2 and half hours after I originally ordered the pizza, again on a Monday night, not even a busy night, and still no pizza. I call the manager, irate at this point, and he said there was a problem with their delivery driver (despite him previously telling me at 8:15 pm it would be at my house any minute). I demand a refund and the manager has the nerve to tell me he'll discount the NEXT pizza I order from there. I didn't ask for a discount on the next pizza, as I won't be ordering from here again, but a refund. When the manager self admittedly called themselves "incompetent" I give up and hang up on them.
  
  At 8:50 pm, the new pizza finally arrives. To add insult to injury, the pizza is almost cold because you can tell it was sitting under the warmer or delivery car for too long. If the pizza is not refunded, I will report it to my credit card company to have the charge reversed.
  December 14, 2016